How payments and balance work on GameBuy
Buying from your balance or by direct payment, topping up, where the commission is shown and when money returns to your balance.
Every GameBuy account has a balance in AZN. When you buy, you either pay from the balance or cover the missing amount directly with a payment method. This article explains how both ways work.
Paying from the balance
When you choose a product and confirm the order, the amount is taken from your balance. There is no commission for paying from the balance. Prices are shown in AZN, and the price you see at the moment of the order is final. Your current balance is shown in your account and in the order confirmation window.
If the balance is not enough
If your balance is lower than the order amount, you do not have to top up first: the missing part is paid with the payment method you choose. With a card payment you are redirected to a secure payment page, and the order is processed automatically as soon as the payment goes through.
How to top up the balance
- Open “Top up balance” in your account.
- Choose a payment method. The available methods and the commission of each one are shown on that page.
- Enter the amount. The minimum amount, the commission (if any) and the final amount that will be credited are shown before you pay.
- Complete the payment — once it is confirmed, the amount is added to your balance.
With some methods the payment is made not on the site but in an app or at a terminal: you enter your customer code there and pay the amount, and the balance is updated automatically. When such a method is available, your customer code is shown on the top-up page.
Security
Card payments are made on the page of a licensed payment provider. The full card number, CVV and 3D Secure code do not reach GameBuy and are not stored on the site.
History and refunds
- All incoming and outgoing balance operations are listed under “Transactions” in your account.
- If an order cannot be fulfilled by the supplier, its amount is returned to your balance automatically.
- Funds on the balance can only be used for purchases on the site and cannot be cashed out.
- When the bonus programme is active, its terms are shown under “My bonuses” in your account.
If you have a question about a payment, write to support through the channels on the Contact page.
